TERRACE CLINIC PRACTICE POLICIES
Important Information for Patients
Understanding how Terrace Clinic operates helps ensure smooth visits and quality care.
From booking appointments to payment options and privacy policies, this page outlines everything you need to know about accessing services at the practice.
AGPAL accreditation verifies that Terrace Clinic complies with RACGP Standards — covering everything from clinical care and patient safety to practice management and continuous improvement.
Helpful Tips for Terrace Clinic Appointments
Every patient is encouraged to familiarise themselves with our current practice policies. This helps ensure your visit runs smoothly and aligns with clinic guidelines.
APPOINTMENTS
Please ring (08) 8632 6700 for an appointment. If you need more time with the doctor, please tell the receptionist when you make your booking. Urgent medical problems will always be dealt with promptly.
HOUSE CALLS
Home visits are available (strict conditions apply). Unless the matter is urgent, it is helpful if we have at least 48 hours' notice to attend to your request.
AFTER-HOURS CARE
If you require emergency treatment, please contact 000. Patients are also encouraged to phone 13SICK (137 425) should they require a GP after hours.
TELEPHONE CALLS
Doctors can be contacted, when available, during usual practice hours. A message can be left with the reception staff when the doctor is not available, or you can speak with the practice nurse.
FEES & PAYMENT
We operate under the Medicare “Bulk Billing” System. There are no additional fees for patients under Medicare for eligible services. To be bulk billed, it is essential that you bring your current Medicare card with you. Please also present any pension or concession cards you may have.
Patient Rights & Privacy
YOUR PRIVACY
Your medical record is a confidential document.
It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.
All patient information and medical records are strictly confidential.
FEEDBACK & SUGGESTIONS
The practice welcomes feedback and suggestions that may improve service.
Please feel free to discuss any concerns or suggestions with the practice manager or your doctor.
If for any reason you feel that your concerns have not been addressed, you may direct your complaint to the South Australian Health and Community Services Complaints Commissioner (HCSCC).